In the rare event that you are not properly credited for one of your Fresh Deck Poker purchases, it is recommended that you contact Fresh Deck Poker Support directly with the following information (or as much information as possible):
- Screenshot of the receipt showing your purchase (preferred)
- Date/Time of purchase
- Name of Item Purchased
- Amount of Purchase
If Fresh Deck Poker Support is unable to locate the payment in question based on the information available, they may request that you contact Google Play (Android) or the App Store (iOS/Apple) directly for additional assistance.